🚚Free US Shipping and Returns📦

Refunds - Returns

Money Back Guarantee: We accept returns of all unused and unopened products for 30 days following receipt of your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Returns: Simply send it back to us for a full refund (less a 15% restocking fee and free shipping costs). Order cancellations must be made within 24 hours of purchase to avoid 15% restocking fee (5% restocking fee still applies).

All returns are charged a re stocking fee due to global shortage.

Missing / Broken Items: All missing and broken items must be reported within 72 hours of delivery.

Defective Products: Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

BEFORE YOU SHIP PRODUCT(S) BACK, make sure to email us at support@gooprime.com to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.

NOTE: You must return all accessories and product component parts. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.

Love From Our Customers

Five-Stars Customer Service

Free WorldWide Shipping

Same Day Processing