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Delivery & Shipping

We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at support@gooprime.com (we respond within 24 to 48 hrs).

As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 7 to 22 business days to the United States.

Delivery times to international countries are between 3 to 5 weeks.

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.

* Shipping time excludes clearance/customs delays (if applicable)

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. You can track your order here.

WHY IS MY ORDER COMING FROM AN AMAZON PACKAGE?

We are an eco-friendly business that recycles boxes and partners with Amazon for many of our product selections. Most items that are placed with express shipping are shipped from our Amazon inventory so that the orders are delivered in time.

Most items that are placed via Standard delivery are also be shipped from our U.S inventory but will take slightly longer. Orders that are out of stock or unavailable in our US inventory are shipped overseas and usually take about 7-22 business days.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to the United States: 7 - 22 Business days
  • Average transit times with Express Shipping: 3-5 Business days
  • Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@gooprime.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@gooprime.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

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